Name
[Report Launch] Customer Experience 3.0 - Engineering Empathy with AI
Date & Time
Thursday, March 5, 2026, 2:50 PM - 3:05 PM
Speakers
Sumeet Mathur, ServiceNow India Tech & Business Center
Oswald Rajesh, TVS Supply Chain Solutions
Rajesh Choudhary, CSB Bank Limited
Sumeet Mathur Oswald Rajesh Rajesh Choudhary
Rajiv Makhni
India's Tech Guru
Dhaval Pandya
Aditya Birla Group
SVP, Head – Digital Technologies & Transformation
Oswald Rajesh
TVS Supply Chain Solutions
Global Head of IT Infrastructure & Security
Rajesh Choudhary
CSB Bank Limited
CIO
Sumeet Mathur
ServiceNow India Tech & Business Center
SVP & MD
Suketu Kapadia
HDFC Bank
Group Head - Internal Audit
Murad Wagh
ServiceNow
AVP, Solution Consulting - India
Ratish Menon
ServiceNow
Area VP, BFSI
Himanish Chaudhuri
Deloitte
Partner and Financial Services Industry Leader
Sonali Samyal
ServiceNow
Director, Solution Consulting, BFSI
Rajiv Narula
ServiceNow
Director, Solution Consulting - TMT
Akash Desai
ServiceNow
Director, Solution Consulting, MRD
Gauravkumar Mahendru
ServiceNow
Director, Technology Workflows
Dron Malhotra
ServiceNow
Head of Sales, TMT
Lavanya Sadasivam
ServiceNow
Director, CRM Solution Consulting ​